Frequently Asked Questions

Explore everything you need to know about Off Packaging—our expertise, services, pricing, and how we deliver value to your business.

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Learn About Off Packaging

Discover who we are and what we do for your packaging needs.

  • Off Packaging is a leading provider of bespoke packaging solutions designed to help brands stand out. We specialize in crafting premium packaging for industries such as confectionery, cosmetics, and luxury goods. Our services include everything from design and prototyping to logistics and storage, making us a one-stop shop for all your packaging needs.

  • Off Packaging stands apart because of our commitment to creativity, speed, and reliability.

    We offer:

    • In-house design capabilities to ensure your packaging is both functional and visually stunning.

    • Fast prototyping that allows you to see and refine your packaging before full-scale production.

    • Tailored pricing and flexibility, enabling us to adjust to your budget and project needs.

    • High-quality manufacturing with an emphasis on innovation and precision.

    Our end-to-end approach ensures seamless execution, from concept to delivery.

  • We specialize in a wide range of industries that demand high-quality, custom packaging, including:

    • Confectionery: Packaging for chocolates, macarons, and sweets.

    • Cosmetics: Tailored solutions for skincare, perfumes, and makeup.

    • Luxury Goods: Elegant and durable designs for high-end products.

    • Food & Beverage: Sustainable and secure packaging for gourmet items.

    • Retail: Versatile packaging options for clothing, accessories, and more.

  • Our clients range from small and medium enterprises (SMEs) to large-scale businesses looking for premium, custom-made packaging. We work with:

    • Artisan confectioners, chocolate and pastry shops.

    • Cosmetic brands aiming for luxury appeal.

    • Retailers and manufacturers seeking unique, branded packaging.

    • E-commerce businesses in need of robust and visually engaging mailer boxes.

    Whether you’re launching a new product or looking to refresh your packaging, we can help.

Our Services

Discover who we are and what we do for your packaging needs.

  • Off Packaging provides comprehensive packaging solutions that include:

    • Custom Design: From initial concepts to finished visuals.

    • Prototyping: Fast turnaround prototypes for testing and approval.

    • Manufacturing: High-quality production using premium materials.

    • Logistics: Streamlined delivery, warehousing and storage solutions.

    • Consulting: Expert advice on optimizing your packaging for aesthetics, functionality, and cost-efficiency.

  • Yes, Off Packaging manages both design and manufacturing. This allows us to ensure consistency, precision, and quality throughout the process. Our team works closely with you to create designs tailored to your brand, followed by seamless production to bring your vision to life.

  • Absolutely! We specialize in fast prototyping, allowing you to see and refine your packaging before committing to full-scale production. This process ensures that the final product meets your expectations in terms of design, functionality, and fit.

  • Yes, we offer a range of eco-friendly packaging solutions. These include materials like recycled paper, biodegradable components, and sustainable printing techniques. We strive to provide creative options to align with environmentally conscious goals.

  • Yes, we offer integrated logistics and storage services. Our solutions include:

    • Secure storage for your packaging products.

    • Timely and efficient deliveries to streamline your operations.

    This ensures that your packaging is ready when you need it, reducing downtime and storage challenges on your end.

  • Yes, we understand the importance of compliance and can help you meet specific industry regulations. Whether it’s food safety certifications, cosmetic labeling requirements, or other standards, we ensure your packaging meets the necessary guidelines without compromising on aesthetics or functionality.

  • Yes, we provide expert consulting services to help you optimize your packaging. This includes:

    • Material selection for cost-efficiency and durability.

    • Structural improvements to protect your products.

    • Design refinements for better branding and shelf appeal.

    Our goal is to enhance both the performance and appearance of your packaging.

  • Yes, we specialize in rebranding and refreshing existing packaging designs. Whether you’re looking to modernize your branding, improve functionality, or differentiate from competitors, we can redesign your packaging to align with your new vision and goals.

Pricing Information

Understand how our pricing works and what makes it competitive.

  • The cost of custom packaging is based on several factors, including:

    • Materials: The type and quality of materials used.

    • Design complexity: Customization level, finishes, and additional features.

    • Quantity: Larger orders generally reduce the per-unit cost.

    • Production processes: Specialized techniques, such as embossing or UV coating.

    We provide a transparent and detailed quotation, tailored to your specific needs.

  • Yes, Off Packaging strives to offer competitive pricing without compromising quality. Our efficient in-house processes and extensive supplier network allow us to maintain cost-effectiveness while delivering premium packaging solutions.

  • Yes, we provide tiered pricing and discounts for bulk orders. The larger the order quantity, the lower the per-unit cost. We also offer bundled discounts for clients who purchase packaging across multiple product lines in a single order.

  • In many cases, we can offer better pricing than your current supplier while maintaining or exceeding the quality. We’re happy to review your current packaging and provide a competitive quote—often achieving up to 10% savings or more. However, we never compromise on delivering the best possible product.

  • No, we ensure complete transparency in our pricing. All costs, including materials, design, manufacturing, and logistics, are outlined in our quotations. If there are optional upgrades or additional services, we communicate them upfront to help you make informed decisions.

  • We accept a variety of payment options, including:

    • Bank transfers.

    • Credit and debit cards.

    • Payment terms for approved accounts.

    Our goal is to make the process as convenient as possible for our clients.

Design & Customization

Explore how we tailor packaging to meet your specific needs.

  • Yes, we showcase a variety of packaging designs on our website, categorized by industry and product type. Additionally, we can provide tailored case studies and prototypes based on your specific needs to demonstrate our capabilities.

  • Off Packaging offers extensive customization options, including:

    • Materials: Paperboard, rigid boxes, tin boxes, and more.

    • Finishes: Matte, gloss, UV coating, embossing, foil stamping, and soft-touch lamination.

    • Shapes and structures: Custom die-cuts, foldable designs, and unique box styles.

    • Printing: Pantone color matching, full-color printing, and spot UV effects.

  • Yes, we can replicate and improve upon your existing packaging design. Simply provide us with a sample or artwork files, and we’ll ensure consistency while incorporating any desired enhancements.

  • Yes, we offer free design consultations to understand your brand, product needs, and target audience. Our team provides expert guidance on materials, finishes, and structural design to bring your vision to life.

  • We work with a wide range of materials, including:

    • Eco-friendly options: Recycled paper, kraft, and biodegradable materials.

    • Luxury options: Velvet lamination, textured paper, and premium rigid boards.

    Finishes include matte, gloss, foil stamping, embossing, and more to achieve the desired look and feel.

  • Our design team usually handle the whole process so you don’t have to worry about this part. If necessary you can send your artwork in popular formats like AI, PDF, or EPS. We recommend including vector files for best results.

  • Yes, we specialize in creating designs from scratch. Our experienced in-house design team collaborates with you to develop unique concepts that align with your brand identity and product requirements.

  • Absolutely. Off Packaging excels in crafting luxury packaging solutions with premium materials, finishes, and unique structural designs. Our goal is to elevate your product’s presentation, making it stand out in high-end markets.

Logistics & Delivery

Learn about our shipping, storage, and delivery services.

  • Yes, we offer international shipping to clients worldwide. We work with trusted logistics partners to ensure timely and secure delivery, no matter where your business is located.

  • Lead times depend on the complexity and volume of your order. Typically, production takes 4–6 weeks, with additional time for shipping based on the destination. Expedited options are available for urgent needs.

  • Yes, we offer storage and warehousing solutions for clients who need flexibility in managing their inventory. This service is especially helpful for clients with recurring orders or bulk shipments.

  • Yes, we provide direct delivery to your distributors or clients upon request. This service streamlines your supply chain and saves you time, ensuring seamless logistics.

  • We use secure packaging methods to protect your order during transit. For delicate or high-end packaging, additional protective measures, such as reinforced boxes and cushioning, are employed to ensure safe delivery.
    We also do transportation tests ahead of delivery when considered necessary.

  • Yes, expedited production and delivery are available for time-sensitive projects. Please inform us of your deadlines, and we’ll prioritize your order to meet your schedule.

  • For large-scale orders, we implement:

    • Detailed project planning to ensure smooth production timelines. We can include partial deliveries to streamline the delivery schedule.

    • Advanced quality control to maintain consistency across all units.

    • Efficient logistics coordination to manage shipping and delivery in stages if needed.

    Our team works closely with you to meet your requirements while adhering to strict deadlines.

Working with Off Packaging

Find out how to start and manage a project with us.

  • Our process includes five key steps:

    1. Consultation: We discuss your needs and goals in detail.

    2. Design: Our team creates a tailored design or refines your existing one.

    3. Prototyping: We produce a prototype to ensure the design meets your expectations.

    4. Production: Once approved, we manufacture the packaging at scale.

    5. Delivery: We manage logistics to ensure timely and safe delivery of your order.

  • Simply contact us via our website, email, or phone to schedule an initial meeting. Share your packaging requirements, design ideas, and timelines, and we’ll guide you through the next steps.

  • After requesting a prototype:

    • We’ll confirm your design details and specifications.

    • Our team will produce a high-quality prototype for review.

    • We will present you a prototype for testing, and we’ll make adjustments based on your feedback.

  • We involve you at every stage of the process, from design to production. Prototypes, material samples, and regular updates ensure that your packaging aligns with your vision and expectations.

  • We typically provide one prototype with up to two rounds of design revisions. Additional prototypes can be created upon request, which may include additional costs depending on the complexity.

  • Changes can only be made before production begins. Once production has started, adjustments may not be possible due to manufacturing constraints. However, our detailed approval process minimizes the risk of mid-production changes.

  • Yes, we require a signed agreement before starting a project. This ensures clarity on project scope, timelines, and expectations, providing transparency for both parties.

  • We maintain open and regular communication via email, phone, or virtual meetings. A dedicated account manager will keep you updated at every stage and address any questions or concerns promptly.

Troubleshooting Common-Issues

Answers to potential concerns during your packaging journey.

  • If your packaging arrives damaged, contact us immediately. We’ll assess the situation and, if the issue is verified, provide replacements or a suitable resolution as quickly as possible.

  • Changes can only be made before production begins. If your order is already in production, we’ll work with you to minimize disruption and explore solutions for future batches.

  • We use rigorous quality control and color-proofing processes to minimize mismatches. Also, we will have you confirm the color right after printing so we can improve it before assembly.
    If an issue arises, we’ll evaluate the problem and either reprint or correct the design to ensure your satisfaction.

  • Your satisfaction is our priority. If the final product doesn’t meet agreed-upon specifications, we’ll review the situation and take steps to address the issue, including potential reworks or adjustments.

  • Yes, we offer consulting and redesign services. Our experts will analyze your current packaging, identify issues, and create new designs to better meet your market goals.

  • If a regulatory compliance issue is identified, contact us immediately. We’ll work with you to make the necessary adjustments and ensure the packaging complies with the required standards.

  • We strive to meet all deadlines, but in rare cases of delays, we’ll inform you promptly, explain the situation, and provide updated timelines. We’ll also prioritize your order to minimize the impact of any delays.

Miscellaneous

Additional FAQs about working with us and our capabilities.

  • Yes, our MOQ depends on the type of packaging and customization required. We’ll work with you to find solutions that meet your needs, even for smaller orders in some cases.

  • Absolutely! We provide prototypes and samples to ensure you’re satisfied with the design and quality before moving to full production.

  • We understand the unique challenges startups and small businesses face. We offer flexible solutions, including smaller production runs, affordable pricing, and personalized guidance to help your business grow.

  • Yes, we offer a range of sustainable options, including biodegradable, recyclable, and compostable materials. Let us help you find the best eco-friendly solution for your packaging needs.

  • Custom packaging is ideal for businesses looking to differentiate their brand, enhance customer experience, or meet specific functional needs. If you’re unsure, we’re happy to discuss your goals and recommend the best approach.

  • Yes, we stay informed on the latest industry trends and innovations. We can provide insights and recommendations to ensure your packaging aligns with market expectations and stands out in your industry.